Never Miss a Pickup Again
Pocket today announced real-time flight tracking for rental reservations — allowing renters to enter flight numbers at booking and giving operators live flight status cards on the rental detail for proactive pickup coordination.
For rental operators that serve airport customers, knowing exactly when a flight lands — and whether it’s delayed — is the difference between a smooth pickup experience and a frustrated customer waiting at arrivals.
How It Works
Flight tracking is integrated directly into the rental reservation flow:
- Flight number capture at booking — renters can enter their arrival flight number when making a reservation
- Live flight status cards — operators see real-time departure, arrival, delay, and gate information directly on the rental detail screen
- Automatic status updates — flight status refreshes automatically so operators always have the latest information
- Delay awareness — when a flight is delayed, operators can proactively adjust pickup timing instead of waiting and wondering
Why It Matters
Airport pickups are one of the highest-touch moments in the rental experience. A delayed flight with no communication leads to wasted time, missed connections, and poor customer impressions.
With flight tracking built into the rental detail, operators can see delays in real time, communicate proactively with customers, and coordinate their fleet positioning accordingly. This is especially valuable for operators managing multiple simultaneous airport pickups.
Proactive Operations
Flight tracking is part of Pocket’s broader vision of giving operators proactive tools rather than reactive ones. Instead of responding to problems after they happen, operators can anticipate them and act in advance.
Learn more at pocketos.ai/product/rentals