Built-In Reviews for Every Completed Rental
Pocket today announced a built-in customer review system for RentalOS — automatically requesting feedback via SMS when a rental is completed, helping operators collect reviews, measure customer satisfaction, and build social proof for their business.
This release adds a critical piece to the rental lifecycle that was previously missing from the platform: a native, automated way to capture the customer’s voice after every rental experience.
How It Works
When a rental is marked as complete in RentalOS, the system automatically:
- Sends a review request via SMS to the customer with a link to submit their feedback
- Collects a star rating and written review through a mobile-friendly review form
- Stores reviews on the rental record for easy reference and reporting
- Aggregates ratings to give operators a clear view of their overall customer satisfaction
The entire flow is automatic — operators don’t need to remember to send review requests or manage a separate review platform.
Why It Matters
Customer reviews are one of the most powerful tools for growing a rental business. They build trust with new customers, provide actionable feedback for operators, and create social proof that drives bookings.
By making review collection automatic and native to the rental workflow, Pocket ensures that operators capture feedback consistently without adding any manual steps to their process.
Available Now
Customer reviews are enabled automatically for all RentalOS operators. Review requests are sent via SMS upon rental completion.
Learn more at pocketos.ai/product/rentals